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cihs88 Verified Member

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My LEGO kit stuck at customs and I need help. Who should I get in touch with? Support doesn't answer emails most of the time or answer with delay. I am told on Discord there are Cartire and Lacksea but they haven't answered yet.
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Fruit Punch Samurai - 03.31.2026 14:42:09
What did the staff say about it in the "answer with delay"?
cihs88 - 03.31.2026 15:31:18
<mention></mention>Fruit Punch Samurai I know the delays because I sent them an email 2 weeks ago informing them about my country's crazy custom regulations. I kindly asked if they could send it to my uncle in Europe instead. They refused.
cihs88 - 03.31.2026 15:32:26
<mention></mention>Fruit Punch Samurai Now I need to pay around 150 USD to get my free gift because they didn't included an invoice that stated it was free/gift. So I need to ask it from them but even with that I will need to pay money
AW__Tom - 04.01.2026 15:27:24
find me on the discord server at AW_Tom, we'll go from there and hopefully get this resolved. Sorry you're having the issue
cihs88 - 04.01.2026 15:36:12
<mention>AW_Tom</mention> I sent you a message. Thank you
Fruit Punch Samurai - 04.02.2026 14:50:13
Yikes! I think that PC brick kit is probably worth 30 USD in this economy, but your government is demanding 150 USD to let their citizen have it??? 🤢 Good luck.
cihs88 - 04.03.2026 04:30:37
<mention>Fruit Punch Samurai</mention> and all of this is happening because they rejected sending it to my uncle who lives in EU and they didn't add a comercial invoice even I set an email and explained my country's regulations.

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